Return/ Refund / Cancellations

Company Policies:

Please make your selections carefully. We will not exchange for size, color or style. NO EXCEPTIONS.

Refused & Return Boxes:

• No returns will be accepted without a Return Authorization number (RA#)

• If a box is returned to our company for reason such as: ‘No Money’, ‘Held 7 Days’, ‘Will Call’, ‘Not accepted in 3 attempts’, we can Re-Ship the order ONLY with a Credit Card and customer’s approval. However, in addition to the initial freight charge, there will be additional freight charges for “Return to shipper” as well as “Re-shipment” and “handling” charges.

• If you choose not to accept an order you have placed, we will restock the merchandise and charge a Re-stocking fee of 25% of the amount of the order, PLUS all of the freight charges and fees before any new orders are accepted.

Damages:

• All Claims must be made by phone within 5 days from receipt of shipment. A Return Authorization number (RA#) will be given to you. Please ship the authorization return immediately and write the RA# on the box. Upon receipt of the authorization return, we will replace the style as originally ordered. We will refuse a return if not received within 10 days from the date the RA# was issued.

• Merchandise that has not been pre-approved and shipped along with the authorized items will not be credited.

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THERE WILL BE NO CASH OR CREDIT-CARD REFUNDS, ONLY IN-HOUSE CREDIT WILL BE ISSUED.
WE DO NOT PAY FREIGHT COSTS FOR RETURNED MERCHANDISE.
WE DO NOT PROVIDE CALL TAGS.